We use Australia Post for all our deliveries.
How can I track my order?
You can track your order by doing one or more of the following:
Check your order status at Track your order.
Use the tracking information provided in your shipping confirmation email
Once your items have been sent, you will receive an email* containing a tracking ID number and link. Be sure to check your junk/spam folder in case it lands there
Please allow 4 business days from purchasing your items, for your entire order to be dispatched and the shipping details confirmed by email. For more information, see our delivery timeframes.
Can I change my delivery address after my order has been placed?
No, you cannot change your address once it has been placed.
What are your delivery timeframes?
Once we’ve received your order confirmation, please allow:
Metro delivery; 3 – 5 business days
Regional delivery; 5 – 7 business days
Remote delivery; 7 – 14 business days
International: 4 – 10 business days with tracking
Please allow 3 business days from placing your order, for the delivery details to be confirmed by email.
While we always strive to ensure on time delivery, there might be instances when the package may be delivered past the confirmed date.
If for any reason your package is returned to us (e.g. incorrect address, did not pick up from post office on time), we will cancel and refund the cost of the items excluding the delivery fee which is non-refundable.